Contact Our Support Team

Which Channel to Use

Live chat is best for anything account-related: login problems, deposit delays, or withdrawal queries. The team can verify your identity quickly and resolve issues in real time without email back-and-forth. The contact form is for matters that need a written record, such as bonus disputes, account verification documents, or formal complaints. You will receive a case number so you can track the conversation.

Typical Response Times per Channel

Live chat replies within a few minutes during most hours. If the queue is long, you will see an estimated wait time before you are connected. The contact form is reviewed within 24 hours. You will get an email confirmation when your ticket is opened, and a follow-up once the team has looked into it.

Languages and Support Hours

Support answers in English and Bahasa Malaysia. Both languages are available on live chat and the contact form, so you can use whichever you are more comfortable with. The team is available 24 hours a day, 7 days a week. There is no downtime for public holidays, though response times may be slightly longer during peak hours.

What to Have Ready Before Chatting

Before you open a live chat, have your account username handy. This lets the agent pull up your profile immediately instead of asking for it first. If your issue involves a transaction, note the approximate time and the payment channel used (for example, Touch 'n Go e-wallet or bank transfer). This cuts the back-and-forth and speeds up the fix.

What Not to Send Over Public Channels

Never share your account password in any chat or form. The platform will never ask for it, and anyone who does is not from the support team. Do not send a full card number or any one-time code (OTP) over a public channel. Only share the last four digits of a card if needed, and keep OTPs strictly to yourself.

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