Play Responsibly, Stay in Control

Where to Get Help

If you are worried, the first step is telling one person you trust — a friend, a partner or a family member. It is the hardest step and also the most important. After that, speak to a doctor or a licensed counsellor. They can help without judgement. Free, confidential help is available worldwide. Search online for Gamblers Anonymous, GamCare or Gambling Therapy by name. Do not rely on a number printed here — a wrong number helps no one. Find the official website and contact them directly.

Taking a Break

A cooling-off period pauses your account for a short time, from 24 hours up to six weeks. You request it through support or account settings. During this time you cannot log in or place bets, and it cannot be cancelled early. Self-exclusion closes your access for a fixed term, usually six months or longer. It cannot be lifted before the term ends. To start it, contact support in writing. The platform will block your account and remove your name from marketing lists for the duration.

The Money Facts

Gambling is entertainment, not a way to make money. The odds are always in the operator's favour over the long run. No betting system, winning streak or staking plan can change that. Play with money you can afford to lose. Treat any winnings as a bonus, not income. If you find yourself relying on gambling to pay bills or cover everyday costs, stop and review your habits. The platform is designed for fun — when it stops being fun, it is time to take a step back.

Set Your Own Limits

You can set deposit limits for a day, week or month from the cashier page. Loss limits and session time limits work the same way. A tighter limit takes effect immediately; a looser one only after a cooling-off period of several days. A reality-check reminder can be switched on in account settings. It will pop up at your chosen interval to show how long you have been playing. These tools are free and can be changed at any time, but the cooling-off rule protects you from impulsive increases.

Recognising a Problem

Ask yourself honestly: do you chase losses by betting bigger to win back what you lost? Have you borrowed money or sold something to play? Do you hide how much you play from family or friends? A single yes does not mean you have a problem, but it is worth paying attention. Do you play to escape stress, boredom or sadness? Do you need larger bets to feel the same excitement? Have you missed work, skipped sleep, or chosen gambling over time with family? These are common signs that gambling may be causing harm.

Protecting Minors

The platform is strictly for players aged 18 and above. If you share a computer or mobile device with someone under 18, you can install filtering software to block access to gambling sites. Search for 'parental control software' or 'gambling blocking software' online. Do not leave your account logged in, and never let a minor use your details to play. If you suspect a minor has accessed the site, contact support immediately. Keeping gambling away from young people is everyone's responsibility.

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